Returns

Many Baux and Bone items are personalised or customised for you, if so, we cannot resell them if you change your mind. We cannot offer returns on these items unless faulty.

If you are ordering a dog collar, please make sure you read the how to measure information before placing your order. Please feel free to contact us with any questions on fit if you are unsure at help@bauxandbone.com.

If you wish to return an item that is not personalised, please contact us within 14 days at help@bauxandbone.com, and we will advise how to return this. All items must be returned new, unused and with all tags and original packaging. Return postage will be at the customer’s expense unless otherwise agreed. Please use a tracked service and let us know the tracking number via email once posted.

We will then issue a refund by the same payment method as your order within 14 days of you posting the return.